Canyon Bike Demo

Summary of Terms

Moloko Demo Service Policy Moloko Demo services aim to improve comfort, efficiency and confidence on the bike based on rider feedback, physical assessment and observed movement. All recommendations are made in good faith and tailored to the information the rider provides. Rider Responsibility By booking a demo, the rider confirms they are physically able to cycle, have disclosed any relevant injuries or medical conditions, and understand that position adjustment are approximate and designed to enable a clear understanding of the right size and model of bike for the customer to order. Mechanical Safety Adjustments may involve repositioning components. All work is carried out to a professional standard, but the rider remains responsible for checking their bike is safe to ride before each demo. Follow-Up Support The Fast Fit includes one follow-up refinement within 30 days The Pro Fit includes two follow-up refinements within 60 days. Additional adjustments or workshops may incur extra charges. Component Recommendations Suggestions regarding saddles, stems, bar width, cleats or insoles are made to improve comfort and alignment. The rider is responsible for any purchase decisions. Returns and exchanges follow Moloko’s retail policy. Moloko cannot guarantee outcomes from components sourced elsewhere. Liability Moloko does not accept responsibility for: • Pre-existing or undisclosed health conditions • Injury caused by ignoring discomfort or medical advice • Damage caused by improper bike use or setup • Any incidents, crashes or third-party events occurring during the session Acceptance of Terms By booking and attending a Moloko Bike Demo, the rider accepts this policy.